JUNE 14TH 6PM – 7:30 PM
Nexus Opening Night and Illuminate Awards
Antique Loft at Riverview, 33 Newark St, Hoboken, NJ
JUNE 15TH 8:30AM – 5:15 PM
Nexus 2023, Conference Sessions and Exhibition
W Hotel Hoboken, 225 River St, Hoboken, NJ
8:30am: Arrival, coffee and networking
9:15am: Welcome and Introductions
Kirk Laughlin, Nearshore Americas and Nexus 2023
9:25am: Keynote: Richie Etwaru, Co-Founder of Mobeus and Former Chief Digital Officer, IQVIA
10:15 am: Super Panel: Putting the Power of Generative Ai into the Sourcing Value Stream
As generative Ai advances into the enterprise, a whole host of considerations must be confronted. Should tools be confined to driving value only inside the enterprise, or at what point should they be leveraged to engage consumers? Join us for a rich discussion examining the impacts of generative Ai will have on companies, the IT culture and the relationship with third-party digital innovation firms.
MODERATOR: Peter Bell, CTO Connection
Alan Campos, Former Head of Strategy Global Business Transformation, Novartis
Rajeev Gupta, Country Head, México Nearshore Head, Latin America TCS
Gustavo Pares, CEO and Founding Partner, NDS Cognitive Labs
Anand Rao, Global Artificial Intelligence Leader, PwC
11:10am: Networking Break
11:30am: CX Panel: Where and Why Enterprises Want Better Outcomes from CX Services
The celebrated CX innovations of recent years have caused many to wonder if the customer experience really is improving. Brands continue to wrestle with balancing the drive for greater engagement with the hard work of solving problems so customers actually obtain satisfaction. We investigate just how content brands are with the current generation of CX solutions, and how vendor partners need to more aggressively pursue innovations with genuine value.
MODERATOR: Stephen Loynd, Founder and Principal Analyst, TrendzOwl
Mauricio Velasquez, CX Outsourcing Consultant, Latin America
Jim Farnsworth, SVP of Growth, Glowtouch
Lynda Arsenault International FDI Consultant, Invest Barbados
12:15pm: The New Playbook for Doing Business in Latin America
Companies play a crucial role in preventing corruption and promoting good practices through strong governance and compliance. Learn why the US Department of Justice (DOJ) is intensifying the fight against corporate corruption by incentivizing self-disclosure, pursuing individual accountability, and updating compliance program evaluation guidelines. This directly impacts Latin American companies with ties to the United States under the Foreign Corrupt Practices Act (FCPA).
Susana Sierra CEO, BH Compliance
12:45pm: Buffet Luncheon: Great Room Two
1:45pm: Panel: The Re-shaping of Central America’s Tech Identity
A region with over 52 million inhabitants in seven countries, the case for Central America is based on the diversity of its member countries, a large bilingual talent pool, close ties historically to the USA and a star-performer – Costa Rica – which stands as one of the all-time most favored Nearshore destinations. We examine the state of delivery from Central America, its thriving community of software exporters, and the hurdles the region continues to overcome.
MODERATOR: Kirk Laughlin, Nearshore Americas and Nexus 2023
Nora Zamora, Chief Client Officer, Sibu Digital
José Antonio Muñoz, Central America Chairman, Dentons
Mario Siman Co-Founder, Novatech
2:30pm: Panel: Mastering Remote Work in an Employee-Centric Universe
The idea of remote work may sound enticing, but there is a price to pay for such conveniences. We look deeply into how the remote work revolution is redefining the contributions of employees, and how the Nearshore is continuing to adapt to a more free-wheeling set of standards for workers in the region.
MODERATOR: Kirk Laughlin, Nearshore Americas and Nexus 2023
German Jausoro, Senior Manager, Global IT, WeWork
Fabiano Rosa, Markets Transformation Leader, EY
Harold Bolton, Global Head of Technology Strategic Sourcing & Vendor Management
3:10pm: Afternoon Break
3:20pm: The Nearshore Value Index: Ranking the Leading Destinations in Nearshore
For the first time, Nearshore Americas reveals the Nearshore destinations offering the greatest value at the best price.
Cesar Cantu, Managing Editor, Nearshore Americas
3:40pm: The Big Picture: Where Do We Go From Here?
The global services industry has always had to adapt, but the pressures are particularly acute at this moment. Major disruptions from emerging tech and an ever-growing set of worries about talent and capacity must be balanced with spiking demand for value-added services and the need for nimble organizational structures that overcome disconnects inherent in remote work models. We close Nexus 2023 with an honest assessment on how global delivery models will need to adapt further to meet new challenges.
MODERATOR: Kirk Laughlin, Nearshore Americas and Nexus 2023
Amit Kela, Senior Customer Operations and Digital Transformation Leader
Satish Nair, Senior Vice President and Global Head of Sales, Infosys BPM
Mike Stoler, Principal & Leader of Deloitte’s Tech Sourcing and Ecosystems Advisory
4:20pm: Closing Comments
4:30pm: Sponsors Cocktail Reception
