JUNE 14TH 6PM – 8PM
Nexus Opening Night and Illuminate Awards
JUNE 15TH 8:30AM – 5:15 PM
Nexus 2023, Conference Sessions and Exhibition
8:30am: Arrival, coffee and networking
9:15am: Welcome and Introductions
9:25am: Keynote Session
10:00am: Fireside Chat
10:30am: Super Panel: Putting the Power of Generative Ai into the Sourcing Value Stream
As generative Ai advances into the enterprise, a whole host of considerations must be confronted. Should tools be confined to driving value only inside the enterprise, or at what point should they be leveraged to engage consumers? Join us for a rich discussion examining the impacts of generative Ai will have on companies, the IT culture and the relationship with third-party digital innovation firms.
11:15am: Networking Break
11:30am: CX Panel: Where and Why Enterprises Want Better Outcomes from CX Services
The celebrated CX innovations of recent years have caused many to wonder if the customer experience really is improving. Brands continue to wrestle with balancing the drive for greater engagement with the hard work of solving problems so customers actually obtain satisfaction. We investigate just how content brands are with the current generation of CX solutions, and how vendor partners need to more aggressively pursue innovations with genuine value.
12:15pm: The State of Cybersecurity and Data Protection in a Shifting Political Landscape
Managing risk in the Nearshore market can be a complicated exercise. The growing prevalence of cyber-threats has many enterprises worried about protecting vital assets; meanwhile the region’s geopolitical shifts have others questioning how aggressively data protection laws will be enforced.
12:45pm: Buffet Luncheon – Great Room Two
1:30pm: Panel: The Re-shaping of Central America’s Tech Identity
A region with over 52 million inhabitants in seven countries, the case for Central America is based on the diversity of its member countries, a large bilingual talent pool, close ties historically to the USA and a star-performer – Costa Rica – which stands as one of the all-time most favored Nearshore destinations. We examine the state of delivery from Central America, its thriving community of software exporters, and the hurdles the region continues to overcome.
2:15pm: Panel: Mastering Remote Work in an Employee-Centric Universe
The idea of remote work may sound enticing, but there is a price to pay for such conveniences. We look deeply into how the remote work revolution is redefining the contributions of employees, and how the Nearshore is continuing to adapt to a more free-wheeling set of standards for workers in the region.
3pm: Afternoon Break
3:15pm: The Nearshore Location Value Index: The Top 20 Destinations in Latin America and the Caribbean
For the first time, Nearshore Americas reveals the Nearshore destinations offering the greatest value at the best price.
3:30pm: Closing Panel: The Big Picture: Where Do We Go From Here?
The global services industry has always had to adapt, but the pressures are particularly acute at this moment. Major disruptions from emerging tech and an ever-growing set of worries about talent and capacity must be balanced with spiking demand for value-added services and the need for nimble organizational structures that overcome disconnects inherent in remote work models. We close Nexus 2023 with an honest assessment on how global delivery models will need to adapt further to meet new challenges.
4:15pm: Closing Comments
4:30pm – 5:15 pm: Sponsors Cocktail Reception
