Amit Kela Senior Customer Operations and Digital Transformation Leader

Amit is an experienced customer operations and digital transformation leader with a passion for building intuitive customer experiences through adoption of digital support channels. He has has over 8 years of experience leading cross-functional and global customer experience teams supporting contact center operations (captive and vendor), launching digital channels/products, and overall channel strategy.

Additionally, Amit has also spent number of years in management consulting with a focus on large-scale global transformation programs for several Fortune 50 companies.